By the time it arrives here, it will have been a week and a half of floor-sleeping. Finally, only today, after a near week of asking them, they finally agreed to redo my order and re-begin the process of shipping one out. I am currently writing this from the floor of my bedroom. Just lots of empty and vague promises with zero guarantees that the product will arrive soon. Total lack of problem solving or attempt to respond to my questions. This was very difficult for me to get to (and defeated the point of a shipped mattress), but I spent the money and went there at noon - only to find that, despite their given hours, the place was closed. Even worse - on Saturday, I was told I could go pick up my mattress from a FedEx physical location before 1pm. Every day for 5 days I was told to give them another 24 hours. It is not just a call center.Įvery time I asked for an alternative or a REAL solution, I was told, again, to be patient and to wait. They have real people and they take pride in what they do. There is only "Pay us and maybe one day you will receive your purchase." I wish I would have spent more and went with Sleep Number instead. There are no managers to voice frustration. Every just says, "Sorry" and "Thank you for your money." There are no solutions. I spent almost $5,000 a month ago and still have yet to learn when I will receive my purchase. Original Review: Nectar has the worst customer experience I have ever had. Spend more money so you can actually have a bed and not empty promises. Please read this before making your purchase. There are no managers to speak to either. I can not comprehend how a business can take $4,000 and not even have an estimated date of when you will receive what you have paid for. I have never gotten an email with an update, nobody has contacted me to schedule a time to deliver but I have kept waiting. For the last 10 days I have been told "just keep waiting", "maybe tomorrow someone will contact you", "I am so sorry, I will send you an update tomorrow". But some users mention experiences of sleeping hot, so it isn’t perfect.Īpparently, my beds are at a Warehouse and nobody at Nectar has a number to this Warehouse. Sleeping hot: Gel layers, a breathable cover and a lack of sink-in help users keep cool when sleeping on a Nectar mattress.There is a small amount of compression when lying on the side of the bed, but the results are good overall. Edge support: Nectar mattresses have good edge support, though some people do report slight sinkage within a year.Motion transfer: Thick layers of memory foam absorb almost all movement and result in minimal bounce, making the Nectar mattress an excellent choice for couples.Back pain sufferers have said the Nectar mattress has helped some or a lot with their pain. Sleeping position: Nectar has options for front, back and side sleepers, offering versatility.Firmness: Nectar mattress firmness ranges from plush to medium-firm.Custom-milled Tercel cooling is included on every mattress, which helps balance body heat. Quality foam materials, gel and a breathable cover all help make the Nectar comfortable. Many mattresses with similar comfort ratings cost a few hundred dollars more. With great sleep, there’s nothing we can’t do.Nectar mattresses are highly rated when it comes to comfort, especially when taking price into consideration. More than just the time between a long day of work and an early alarm, it’s an incredible process that recharges our bodies and minds. We are dedicated to delivering products that help you sleep better and live happier. By working closely with our production facilities around the world, we source only the highest quality materials for our mattresses. We create the highest quality mattress and bed essentials and still have the most competitive pricing possible. We spend one-third of our life sleeping, so the price of a mattress should never be a barrier to achieving the best rest. That’s why our driving mission is to give you the best rest, night after night.
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